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Frequently Asked Questions

ganymedetrades.com is a legal company?

ganymedetrades.com is a legal investment company incorporated in the United Kingdom. Registration number: #123456. Office address: 17 Fleet Street, London, England, EC4Y 1AA

Who can be an investor in your company?

ganymedetrades.com investors can be anyone who is over 18 years old.

How can I become a ganymedetrades.com investor?

It's quite easy and convenient. Follow this link, fill in the registration form and then press "Register".

I'm having trouble registering, what should I do?

Check the right of the entered information. Displayed errors may help you. The system shows where you made mistakes. Sometimes it could be browser issue. Try to change your browser or turn off any translator if you use it, if you need further assistance don't hesitate to contact us.

How long does it take to make my client account active?

Your account will be active immediately after registration.

May I change my login data?

You may change your password by clicking the link Edit Account in the navigation menu.

How secure user accounts and personal data?

All stored data on our servers remains protected via encryption technology all the time. All account related transactions done by our clients are mediated exclusively via secured internet connections.

What if I can't log into my account because I forgot my password?

Click forgot password link, type your username or e-mail and you'll receive your account information. If you haven't receive password reset link check your spam folder or contact our support service.

How many accounts can I open on the site?

Any client can have only one account per IP/Family/Payment account. In the event of multiple registrations from your computer we have rights to suspend all of your accounts.

Do you require account verification? Do I need to send any documents?

No, we do not require any verification documents confirming the identity, address or origin of your funds.

How may I make a deposit?

In order to make a deposit click Make Deposit in the navigation menu. Type desired amount in the 'Amount' field, choose payment system and click 'Confirm'.

When the deposit should be activated?

Your deposit should be activated immediately if you use Payeer or Perfect Money. If you use cryptocurrencies it could be some time lag which is required for getting confirmations by the cryptocurrency network. For deposits in cryptocurrencies we need at least 3 confirmations. If your deposit hasn't appear in your account for a long time, please contact us.

Where can I read about the investment plans?

You can check all actual investment plans in your member area on Deposit page.

Do you have any limits for an investment amount?

The minimum investment amount is only $10 and the maximum amount is $500000.

Does the profit include my initial deposit?

No, your initial deposit will be returned to your account balance.

May I have several deposits at the same time?

Yes of course. You may have as many deposits as you want.

May I make direct deposit from my ganymedetrades.com account balance (reinvest my profit)?

Yes, sure. You may reinvest your profit from your account balance. In order to make a deposit from your ganymedetrades.com account you need to select 'Deposit from Account Balance' on Make deposit page in your Member area.

Which electronic currencies do you accept?

At the moment we accept: Perfect Money, Payeer, Bitcoin, Litecoin, Ethereum.

How can I withdraw my profit?

In order to withdraw your profit you need to withdrawal request on Withdraw page in your member area. Please type withdrawing amount and choose payment system which you have used for making your deposits.

After I make a withdrawal request, when will the funds be available on my electronic currency account?

Funds are usually available within 48 hours.

I requested for a withdrawal some time ago, but I haven't received withdrawing amount.

Please, pay attention that usually we process withdrawals within 48 hours. But anyway contact our support service and we will check your issue.

What are the minimum amounts allowed for withdrawal?

Minimum withdrawal is $0.1 for Perfect Money, Payeer and $5 for cryptocurrencies.

Do you have any withdrawal limits?

No. We don't have any withdrawal limits.

Do you charge any fees from withdrawals?

Payeer charges 0.95%, Perfect Money - 1,99% and cryptocurrency - 1% fee on each transaction.

Do you have any affiliate program?

Yes, we have an affilate program and it is three level: 5%-2%-1% from active deposit of your referral.

When my affiliate bonus will be paid?

Affiliate bonus will be paid to your account balance as soon as your referral processes his deposit from external processor.

My referral made his deposit but I haven't received any affiliate bonus. Why?

To get a referral Commission, you need to be an active investor. To do this, you need to invest a minimum deposit.

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